IMPORTANT INFORMATION ABOUT YOUR DEPOSIT
When we collect a deposit from you, we don’t physically charge the card and take the money out. The payment will never go to our bank account, it is put on a charge/hold via our payment processor (Stripe).
The method we use is called pre-authorisation or in simply put a hold on it.
Once we cancel the payment, it just goes back to normal and doesn’t even show like it’s been taken because it never was.
Once you check-out we just return the payment from our Stripe Control Panel, we just cancel the pre-authorisation.
If the case arises that we have to charge you for damage then we will charge our amount and return the rest to your card. This will only show the amount we charged on your card and not the deposit amount.
For example, if we charged you a £300 security deposit, and you caused £50 worth of damage, your card/statements will show £50 taken out of your card, not £300, as the £250 will be returned automatically.
We will send a receipt for confirmation to your email for proof of refund.
If you didn’t receive one you can always request one again.
Our payment processor:
